FAQs
KHAVIYAR Caviar Frequent Asked Questions (FAQs)
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Due to the perishable nature of caviar, returns and refunds are not accepted as we cannot guarantee the product has been stored at the correct chilled conditions once received. If you encounter an issue with your product, please contact us immediately with details of your order, and we will do our best to assist.
WHERE IN AUSTRALIA DO YOU SHIP?
All orders come with FREE overnight shipping via Australia Post Express. The following postcodes are the places we can ship to:
Canberra: 0200, 2600-2620, 2900-2914
Sydney: 1000-1920, 2000-2234, 2555-2574, 2740-2786
Melbourne: 3000-3207, 3340-3341, 3750, 3755-3757, 8001-8785
Brisbane: 4000-4209, 9016-9464
Gold Coast: 2484-2490, 4210-4275, 9726
Adelaide: 5000-5174, 5800-5950
Perth CBD: 6000-6005, 6800-6892
Tasmania: 7000-7019, 7050-7053; 7055; 7248-7250, 7258, 7275-7300; 7315; 7320
WHEN WILL MY CAVIAR ARRIVE?
All orders made between Monday to Wednesday before 10 am AEST are estimate to arrive the next day. All orders made after will be prioritised for dispatch on the following Monday, for an estimated arrival on Tuesday. We do not dispatch orders on Australian public holidays.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
DO YOU SELL CAVIAR AT WHOLESALE PRICING?
Yes, our caviar is available at up to 65% discounted prices for venues that would like to open an account with KHAVIYAR Caviar.