Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. Due to the perishable nature of caviar, returns and refunds are not accepted as we cannot guarantee the product has been stored at the correct chilled conditions once received. If you encounter an issue with your product, please contact us immediately with details of your order, and we will do our best to assist.

All orders come with Express shipping via Australia Post Express (ONLY for orders made between Monday to Wednesday, 10 AM AEST cut-off). All orders after the cut-off are prioritised for dispatch on the following Monday for an expected next-day arrival on the Tuesday (We do not dispatch on Public Holidays. Please use the widget on the announcement banner to check if we deliver to your postcode.

All orders made between Monday to Wednesday before 10 am AEST are estimate to arrive 1-2 business days after dispatch of your order. All orders made after will be prioritised for dispatch on the following Monday, for an estimated arrival on Tuesday. We do not dispatch orders on Australian public holidays.

Our sturgeon are raised in sustainable aquaculture farms across the globe, primarily in China, Belgium and Italy. Every farm we work with is CITES certified. All caviar imports are made in accordance with Australia's Department of Climate Change, Energy, the Environment and Water and its policy on wildlife trade.

Yes, our caviar is available at up to 40% discounted prices for venues.