Frequently asked questions

Delivery is free on every order of $499.95 or more. Below that it is priced by your delivery postcode and shown before payment: $34.95 in our AusPost Express regions, $49.95 in our StarTrack Premium regions, and priced by suburb in the Sydney same-day zone, where your order travels with GoPeople’s refrigerated couriers. Every delivery includes our insulated cold-chain packaging — a thermal-lined box, wool insulation and ice packs, packed to order.

Sydney metro enjoys same-day delivery, Monday to Friday. The rest of our network is strictly overnight: we only ship to postcodes AusPost Express or StarTrack Premium reach within 1–2 business days of Sydney — if the cold chain cannot hold, we do not sell to it. We never deliver to PO Boxes or Parcel Lockers. Use the postcode checker on any product page or the banner to confirm your address before you order.

Sydney metro: order by 12pm Sydney time, Monday to Friday, and it is hand-delivered the same day by 5pm. Everywhere else: order by 11am Sydney time, Monday to Wednesday, and your tins are dispatched the same day — at your door the next business day, or within two for a handful of regional lanes. Orders after Wednesday’s cut-off are held chilled and dispatched Monday — caviar never sits in a depot over a weekend, and we do not dispatch on public holidays. You will get live tracking by email and SMS, because your tin should go straight into the fridge the moment it lands.

No. The Signature Kaluga clearance has no end date and no countdown. A single tin is 25% off, and any two Signature Kaluga tins in one order bring every tin down to 40% off, applied automatically in your cart. It runs until the last tin is gone, and there are only so many left.

Our sturgeon are raised in sustainable aquaculture farms across the globe, primarily in China, Belgium and Italy. Every farm we work with is CITES certified. All caviar imports are made in accordance with Australia's Department of Climate Change, Energy, the Environment and Water and its policy on wildlife trade.

Our goal is for every customer to be totally satisfied with their purchase. Due to the perishable nature of caviar, returns and refunds are not accepted as we cannot guarantee the product has been stored at the correct chilled conditions once received. If you encounter an issue with your product, please contact us immediately with details of your order, and we will do our best to assist.